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Returns, Exchanges & Refunds

We at Ageless Living Lifestyle (ALL) want you to be thrilled with your new purchase. If you are not satisfied with an item and need to return or exchange it, we’re here to help.

If you are not completely satisfied with your purchase, you may be eligible to return or exchange the item for a refund or replacement.

Returns policy

To return an item, please visit online order status for assistance 24 hours a day, or send an email at anytime to support@agelesslivinglifestyle.com for prompt response.If possible, please indicate your phone number and the best time for us to call' together with your full name and a brief description as to how we may be of service.

Returns are subject to the ALL Online Store Sales and Refunds Policy. You have up to 14 calendar days from the time you receive your item(s) to initiate a return. A 10% restocking fee will be assessed for opened items. Shipping fees are not refundable.

Items that cannot be returned include:

1. Product that is custom designed to your specification
2. Opened goods
3. Opened software
4. Electronic downloads
5. Engraved or monogramed products
6. Download upgrades
7. ALL Gift Cards
8. ALL Gift Packaging
   
9. ALL Memberships

Online returns process

You can initiate an return online once your item(s) have been shipped and invoiced.

1. Visit online Order Status.
2. Select to view order details of the order containing the item(s) you would like to return.
3. Click the “Return items” link.

Items in your order will be divided into two groups — items that are eligible to be returned online and items you cannot return. For each item that you can return online, you will need to select the item, a reason for return, and whether you’ve opened the box. We’ll provide you with an estimated total refund amount less restocking fees, as applicable. You’ll also be able to print a return shipping label to place on the box you use to return your item(s).

Once you’ve submitted your return request, you’ll receive an email confirmation with your return details. You are responsible for shipping the items back to ALL, including shipping fees. If you have multiple items to return, you may put them together in one box with the packing slip. We strongly recommend using the original packaging for all returns.

Items(s) must be received by the ALL returns center within 14 calendar days from when the return was requested.

Once we receive the item(s) we’ll process the return, issue a refund, and send you a return receipt confirmation email.

Refund methods

Your refund will be issued after we receive your item(s) at the ALL returns center. The way your refund is processed depends on your original payment method.

• Credit card refunds will be sent to the card-issuing bank within five business days of receipt of the returned package. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
• ALL Gift Card/Coupons payments will be refunded in the form of a new ALL Gift Card?Coupon within eight business days. Please allow up to five business days to receive your new ALL Gift Card/Coupon via United States Postal Service (USPS) after processing.
• Cash payments will be refunded in the form of a check from ALL, which will be mailed to your billing address within 14 calendar days of receipt of the returned package.

Return and refund status

Visit online Order Status to view your up-to-date return and refund information.

Incorrect or damaged items

If you received the wrong product or it was damaged during shipping, please contact ALL Sales Support at support@agelesslivinglifestyle.com anytime.

Problems with your product

If you're having trouble with your new ALL product, please visit online Product Support or contact ALL support at support@weallmakeadifference.com. If you're having trouble with a non-ALL product, please feel free to contact us or the manufacturer directly for information regarding the manufacturer's warranty.